Subject category:
Human Resource Management / Organisational Behaviour
Published by:
International Institute for Management Development (IMD)
Version: 12.08.2003
Length: 12 pages
Data source: Field research
Share a link:
https://casecent.re/p/11737
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
In September 2001, the Portman Ritz-Carlton in Shanghai China, took top honours in the first region-wide survey of the Best Employers in Asia. This case covers the actions taken by the general manager to build a satisfied and effective work force at the five-star hotel. The case can be used to discuss the impact of employee satisfaction on customer satisfaction and the challenge of retaining well-trained, service-oriented and English-speaking employees in Shanghai's tight labour market.
About
Abstract
In September 2001, the Portman Ritz-Carlton in Shanghai China, took top honours in the first region-wide survey of the Best Employers in Asia. This case covers the actions taken by the general manager to build a satisfied and effective work force at the five-star hotel. The case can be used to discuss the impact of employee satisfaction on customer satisfaction and the challenge of retaining well-trained, service-oriented and English-speaking employees in Shanghai's tight labour market.