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Compact case
Case
-
Reference no. IMD-3-0964
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2000
Version: 26.01.2009
Length: 2 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
Share a link: https://casecent.re/p/11796
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Abstract

This is the second of a two-case series (IMD-3-0963 and IMD-3-0964). The Mexican partner in a Big 5 professional services firm reacts angrily to his Dutch partner''s email about providing information for their British multinational client. Puzzled by the response to his email, Johannes takes his original email to two of his partners in adjoining offices and asks their opinion. They see nothing wrong and are as surprised as Johannes when he shows them Pablo Menendez''s reply. He wonders what to do now. There is a French translation available ''IMD-3-0964-FR''.
Location:
Mexico, Netherlands
Industry:
Financial services
Other setting(s):
December 1999
Teaching note
-
Reference no. IMD-3-0963-T
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2001
Version: 28.03.2003
Length: 12 pages
Data source: Field research
View full details
Compact case
Case
-
Reference no. IMD-3-0963
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2000
Version: 26.01.2009
Length: 2 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details
Compact case
Case
-
Reference no. IMD-3-0964-ES
Spanish language
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2008
Version: 26.01.2009
Length: 3 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details
Compact case
Case
-
Reference no. IMD-3-0964-FR
French language
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2007
Version: 16.07.2007
Length: 2 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details
Compact case
Case
-
Reference no. IMD-3-0964-JP
Japanese language
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2019
Version: 04.02.2019
Length: 2 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details

About

Abstract

This is the second of a two-case series (IMD-3-0963 and IMD-3-0964). The Mexican partner in a Big 5 professional services firm reacts angrily to his Dutch partner''s email about providing information for their British multinational client. Puzzled by the response to his email, Johannes takes his original email to two of his partners in adjoining offices and asks their opinion. They see nothing wrong and are as surprised as Johannes when he shows them Pablo Menendez''s reply. He wonders what to do now. There is a French translation available ''IMD-3-0964-FR''.

Settings

Location:
Mexico, Netherlands
Industry:
Financial services
Other setting(s):
December 1999

Related

Teaching note
-
Reference no. IMD-3-0963-T
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2001
Version: 28.03.2003
Length: 12 pages
Data source: Field research
View full details
Compact case
Case
-
Reference no. IMD-3-0963
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2000
Version: 26.01.2009
Length: 2 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details
Compact case
Case
-
Reference no. IMD-3-0964-ES
Spanish language
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2008
Version: 26.01.2009
Length: 3 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details
Compact case
Case
-
Reference no. IMD-3-0964-FR
French language
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2007
Version: 16.07.2007
Length: 2 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details
Compact case
Case
-
Reference no. IMD-3-0964-JP
Japanese language
Subject category: Strategy and General Management
Authors: Joe DiStefano (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2019
Version: 04.02.2019
Length: 2 pages
Data source: Field research
Topics: Cross-cultural relations; Cross-cultural communications; Email communications
View full details