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Case
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Reference no. IMD-3-0775
Subject category: Strategy and General Management
Authors: Leif Sjoblom (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 1998
Version: 25.11.2003
Length: 25 pages
Data source: Field research
Topics: Performance measures; Profitability; Banking
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Abstract

This case situation is a turnaround of a European retail bank. A financial and non-financial performance measurement system (based on profits, customer satisfaction, and management leadership style) is essential to the transformation of the culture and the success of the turnaround. The case is integrative: it covers accounting, marketing and organisational behaviour issues.
Location:
Denmark
Industry:
Banking
Size:
Assets DKK166 billion
Other setting(s):
1997
Teaching note
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Reference no. IMD-3-0775-T
Subject category: Strategy and General Management
Authors: Leif Sjoblom (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2000
Version: 25.11.2003
Length: 16 pages
Data source: Field research
View full details

About

Abstract

This case situation is a turnaround of a European retail bank. A financial and non-financial performance measurement system (based on profits, customer satisfaction, and management leadership style) is essential to the transformation of the culture and the success of the turnaround. The case is integrative: it covers accounting, marketing and organisational behaviour issues.

Settings

Location:
Denmark
Industry:
Banking
Size:
Assets DKK166 billion
Other setting(s):
1997

Related

Teaching note
-
Reference no. IMD-3-0775-T
Subject category: Strategy and General Management
Authors: Leif Sjoblom (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2000
Version: 25.11.2003
Length: 16 pages
Data source: Field research
View full details