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Published by: Institute for Management Development (IMD)
Originally published in: 1996
Version: 16.01.2003
Revision date: 12-Jul-2016
Length: 15 pages
Data source: Field research

Abstract

This is the first of a two-case series (IMD-3-0607 and IMD-3-0608), which traces the response of Ciba to the loss of 7.7 tons of its crop protection products off a cargo vessel in the North Sea en route to Nigeria one stormy night in December 1993. After being informed of the incident by the French national emergency organisation, a representative from Ciba France takes the initiative to travel to the affected beaches to offer assistance in the clean-up efforts and handle media questions. By the end of December, the major part of four sea containers are recovered. The remaining fifth container is spotted floating in the sea but cannot be salvaged because of continuing bad weather. Then in mid- January 1994, thousands of the 10 gram plastic sachets wash up on Dutch beaches. The Dutch authorities clean up the beaches and Ciba Netherlands provides assistance in transporting, counting and storing the sachets on its premises. The Dutch media and environmental pressure groups become quite active, linking the accident to broader marine transport issues, and there is the first evidence that this issue will begin to develop rapidly in Germany. **EFMD European Case Writing Competition 1996 Category Winner**
Location:
Industry:
Size:
Multinational
Other setting(s):
1993-1994

About

Abstract

This is the first of a two-case series (IMD-3-0607 and IMD-3-0608), which traces the response of Ciba to the loss of 7.7 tons of its crop protection products off a cargo vessel in the North Sea en route to Nigeria one stormy night in December 1993. After being informed of the incident by the French national emergency organisation, a representative from Ciba France takes the initiative to travel to the affected beaches to offer assistance in the clean-up efforts and handle media questions. By the end of December, the major part of four sea containers are recovered. The remaining fifth container is spotted floating in the sea but cannot be salvaged because of continuing bad weather. Then in mid- January 1994, thousands of the 10 gram plastic sachets wash up on Dutch beaches. The Dutch authorities clean up the beaches and Ciba Netherlands provides assistance in transporting, counting and storing the sachets on its premises. The Dutch media and environmental pressure groups become quite active, linking the accident to broader marine transport issues, and there is the first evidence that this issue will begin to develop rapidly in Germany. **EFMD European Case Writing Competition 1996 Category Winner**

Settings

Location:
Industry:
Size:
Multinational
Other setting(s):
1993-1994

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