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Case
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Reference no. 714-057-1
Authors: Jordan Mitchell (Dalhousie University)
Published in: 2014

Abstract

This case looks at two telecommunications companies of radically different scales and their challenges related to offshoring work to India. The first company, LiincART, a small start-up company with $3.1 million in revenues, uses Indian programmers to develop mobile applications. LiincART’s experiences have been largely positive with the exception of a situation whereby a programmer held code 'ransom' for higher remuneration. The second company, V124, is a major Canadian communications giant with $6.4 billion in revenues. Recently V124 has moved more of its back office and call centre functions to India. The company is considering changing providers due to questionable hiring practices, high turnover and lower than expected savings.
Location:
Industry:
Size:
Small
Other setting(s):
2010

About

Abstract

This case looks at two telecommunications companies of radically different scales and their challenges related to offshoring work to India. The first company, LiincART, a small start-up company with $3.1 million in revenues, uses Indian programmers to develop mobile applications. LiincART’s experiences have been largely positive with the exception of a situation whereby a programmer held code 'ransom' for higher remuneration. The second company, V124, is a major Canadian communications giant with $6.4 billion in revenues. Recently V124 has moved more of its back office and call centre functions to India. The company is considering changing providers due to questionable hiring practices, high turnover and lower than expected savings.

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Location:
Industry:
Size:
Small
Other setting(s):
2010

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