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The case pertains to the scenario confronted by Nitin Gupta, floor engineer at AB. Corp AB Corp. was one of the leading producers of agriculture and farm equipment in Vidarbha region of Maharashtra, India. A small-sized manufacturer and distributor of locally produced spare parts and components, it largely catered to the price-sensitive rural population. The firm was planning to improve the quality of their production and other processes at more than the existing three-sigma level. Nitin Gupta, floor engineer at AB Corp. was perplexed as to how to explain the final base level computations pertaining to the implemented six-sigma project to the factory shop-floor supervisors and their supporting operators.