Spanish language
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 4 February 2013
Revision date: 3-May-2019
Length: 25 pages
Data source: Field research
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https://casecent.re/p/125270
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Abstract
This is a Spanish version. Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, 'How much is it going to cost?' What would happen, though, if healthcare also considered the question of 'How does the patient feel?' This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.
Location:
Industry:
Size:
USD5.6 billion, 5,000 employees
Other setting(s):
2011
About
Abstract
This is a Spanish version. Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, 'How much is it going to cost?' What would happen, though, if healthcare also considered the question of 'How does the patient feel?' This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.
Settings
Location:
Industry:
Size:
USD5.6 billion, 5,000 employees
Other setting(s):
2011