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Compact case
Caselet
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Reference no. 614-078-1
Authors: R Muthukumar (Bennett, Coleman & Co. Ltd.); Nagendra V Chowdary (Bennett, Coleman & Co. Ltd.)
Published in: 2014
Length: 2 pages
Data source: Generalised experience

Abstract

This caselet is meant for students pursuing a course in Operations Management. The caselet helps to understand the concepts – waiting lines and queuing theory through the dilemmas faced by Harish Bhargava (Bhargava), founder of Kool Foods, a dairy parlor. Due to increased customers, Bhargava had to decide whether he has to recruit one more employee or set up an extra cash counter. The caselet ends with the dilemma to identify the most feasible and optimal solution.
Location:
Other setting(s):
2014

About

Abstract

This caselet is meant for students pursuing a course in Operations Management. The caselet helps to understand the concepts – waiting lines and queuing theory through the dilemmas faced by Harish Bhargava (Bhargava), founder of Kool Foods, a dairy parlor. Due to increased customers, Bhargava had to decide whether he has to recruit one more employee or set up an extra cash counter. The caselet ends with the dilemma to identify the most feasible and optimal solution.

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Location:
Other setting(s):
2014

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