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Note
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Reference no. UVA-OM-0528
Subject category: Production and Operations Management
Authors: John L Colley Jr (Darden School of Business, University of Virginia); Shelagh Goodwin (Naspers Limited)
Published by: Darden Business Publishing
Originally published in: 1984
Version: November 2003
Length: 40 pages
Data source: Generalised experience
Topics: Production planning; Queuing; Management of service operations; Work-force management
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Abstract

This note describes the application of queuing theory to planning work-force requirements in service operations. A step-by-step method is outlined and applied to several examples using tables and charts - not queuing-theory formulas. Eleven assignment problems are included in the note. This note and related materials can be used as part of the Workforce Planning Module.
Teaching note
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Reference no. UVA-OM-0528TN
Subject category: Production and Operations Management
Authors: John L Colley Jr (Darden School of Business, University of Virginia); Shelagh Goodwin (Naspers Limited)
Published by: Darden Business Publishing
Originally published in: 1984
Version: November 2003
Length: 15 pages
View full details

About

Abstract

This note describes the application of queuing theory to planning work-force requirements in service operations. A step-by-step method is outlined and applied to several examples using tables and charts - not queuing-theory formulas. Eleven assignment problems are included in the note. This note and related materials can be used as part of the Workforce Planning Module.

Related

Teaching note
-
Reference no. UVA-OM-0528TN
Subject category: Production and Operations Management
Authors: John L Colley Jr (Darden School of Business, University of Virginia); Shelagh Goodwin (Naspers Limited)
Published by: Darden Business Publishing
Originally published in: 1984
Version: November 2003
Length: 15 pages
View full details