Product details

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Abstract

Recruitment within the UK's National Health Service (NHS), Europe's largest employer, had become outdated, expensive, and inefficient. Written by someone with first-hand involvement, this case study explores how a disruptive digital platform, NHS Jobs, was successfully introduced which completely transformed the recruitment activities of over 650 NHS employers across the country, saving the government >£1bn and improving the service for both employers and applicants alike. The case explains how platform-ecosystem operating models differ from more traditional approaches to service design, and in particular how effective management of stakeholders on both sides of the platform - the users of the service - is as important as the underlying digital technology in driving success. As well as discussing the strategy and operating model, the author also considers some of the commercial implications of implementing digital platforms. NHS Jobs offers an approachable insight into the challenges of achieving digital transformation for practitioners of both public and private sectors alike.
Location:
Industry:
Size:
GBP116,574 billion
Other setting(s):
2003-2014

About

Abstract

Recruitment within the UK's National Health Service (NHS), Europe's largest employer, had become outdated, expensive, and inefficient. Written by someone with first-hand involvement, this case study explores how a disruptive digital platform, NHS Jobs, was successfully introduced which completely transformed the recruitment activities of over 650 NHS employers across the country, saving the government >£1bn and improving the service for both employers and applicants alike. The case explains how platform-ecosystem operating models differ from more traditional approaches to service design, and in particular how effective management of stakeholders on both sides of the platform - the users of the service - is as important as the underlying digital technology in driving success. As well as discussing the strategy and operating model, the author also considers some of the commercial implications of implementing digital platforms. NHS Jobs offers an approachable insight into the challenges of achieving digital transformation for practitioners of both public and private sectors alike.

Settings

Location:
Industry:
Size:
GBP116,574 billion
Other setting(s):
2003-2014

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