The X-Caliber Project Case (B): Giving and Receiving Feedback - Confidential Instructions for Sebastian

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Role-play

Reference no. 415-178-1

Subject category: Human Resource Management / Organisational Behaviour

Authors: Horacio Falcão (INSEAD); Kriti Jain (IE Business School (Instituto de Empresa S.L)); Heather Grover (INSEAD)

Published by: INSEAD

Originally published in: 2015

Version: 12.2015

Length: 5 pages

Data source: Published sources

Topics: Giving and receiving feedback; Conflict or dispute resolution; Power, hierarchy and politics; Biases and partisan perceptions; Managing relationships; Internal negotiation; Communication; Building and recovering trust; Q21516

Share a link: https://casecent.re/p/131573

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Abstract

A multi-issue 1-on-1 internal negotiation between a manager (Sebastian) and his employee (Diane). Diane wants Sebastian’s feedback on her recent performance on X-Caliber as this will have a significant impact on if and when she will be promoted, but it's not all good news. Learning objectives: Obstacles to good communication. Tools, skills and strategies for communicating more effectively, for better initiating and leading the negotiation process Different types and purposes of feedback, why some are difficult to accept and learn from. Tools and methods for engaging in more skilful feedback conversations. Managing power and gender differences.