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The case is in to parts. Part A described the work life of Adam Smith prior to his purported ‘demotion’, while part B described how he built his management style and eventually was promoted. Adam Smith had a very good family background, was a very intelligent person, and secured a good job after completing his university education. His technical skill earned him many promotions. However, his actions as a manager never reflected the fact that he was to manage people in his new assignments. He failed to learn from the feedbacks offered by his peers and subordinates. An unfortunate life event in the company brought out the flaws in his management style. He was ‘demoted’ and this action caused great emotional disturbance to him. Adam was forced by this life event to re-evaluate his management style, and what he could do to improve as feedbacks suggested. By the combination of class room seminar, mentoring, and openness to feedback, Adam was able to improve his management style in a very short time. He eventually regained his lost position (Case B).