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Compact case
Case
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Reference no. UVA-OB-0753
Published by: Darden Business Publishing
Published in: 2001

Abstract

Charles Grace and Jerome Hicks were seated beside each other at a meeting the president of Chase Manhattan Bank Delaware had called. Hicks and Grace were financial associates at Chase Manhattan and members of the Urban Bankers Coalition. As they listened to the president’s speech they were staggered to hear him say, “…we need more people to become involved in our community enhancement programs—dedicated employees like Jerome Hicks and Charles Grace who helped Chase Manhattan be named bank of the year for two years straight”. His sentence lay like an unexploded bomb between Hicks and Grace. They were aware that all eyes had turned towards them. They had already sensed that some of their colleagues and superiors were uncomfortable with the relationship they had developed with the president. Why did they feel like this would be the last step over the edge. This case opens the door to discuss relationship building and special challenges those in the minority face in building relationships.

About

Abstract

Charles Grace and Jerome Hicks were seated beside each other at a meeting the president of Chase Manhattan Bank Delaware had called. Hicks and Grace were financial associates at Chase Manhattan and members of the Urban Bankers Coalition. As they listened to the president’s speech they were staggered to hear him say, “…we need more people to become involved in our community enhancement programs—dedicated employees like Jerome Hicks and Charles Grace who helped Chase Manhattan be named bank of the year for two years straight”. His sentence lay like an unexploded bomb between Hicks and Grace. They were aware that all eyes had turned towards them. They had already sensed that some of their colleagues and superiors were uncomfortable with the relationship they had developed with the president. Why did they feel like this would be the last step over the edge. This case opens the door to discuss relationship building and special challenges those in the minority face in building relationships.

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