Subject category:
Human Resource Management / Organisational Behaviour
Published by:
International Institute for Management Development (IMD)
Version: 02.02.2016
Length: 16 pages
Data source: Field research
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https://casecent.re/p/136418
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Abstract
The case describes the unique strengths of member-firm organizational structure at Deloitte, the largest professional services firm worldwide, in 2013. Deloitte Europe’s 25 country-based member firms provided a strong presence in each country and created a resilient structure that was very well adapted to local needs. But with continued growth in cross-border business, clients started demanding greater levels of global service and coordination among individual member firms. Deloitte's 15-person executive committee of the EMEA Collaboration Agreement (ECA) needed to respond. How should they organize so that the country-based member firms could better collaborate to meet the demands of their clients and also create significant value for Deloitte? They considered three major initiatives: i) the expansion of Deloitte University Europe; ii) the growing importance of client and industry initiatives to create cross-border market segments by industry; and iii) the growth of multi-country member firms - single firms that spanned multiple countries. Which option would best serve Deloitte to build a culture of cross-border collaboration?
Location:
Industry:
Size:
USD32.4 billion in global revenues in fiscal year 2013, operating in more than 150 countries, supported by 200,000 professionals
Other setting(s):
2013
About
Abstract
The case describes the unique strengths of member-firm organizational structure at Deloitte, the largest professional services firm worldwide, in 2013. Deloitte Europe’s 25 country-based member firms provided a strong presence in each country and created a resilient structure that was very well adapted to local needs. But with continued growth in cross-border business, clients started demanding greater levels of global service and coordination among individual member firms. Deloitte's 15-person executive committee of the EMEA Collaboration Agreement (ECA) needed to respond. How should they organize so that the country-based member firms could better collaborate to meet the demands of their clients and also create significant value for Deloitte? They considered three major initiatives: i) the expansion of Deloitte University Europe; ii) the growing importance of client and industry initiatives to create cross-border market segments by industry; and iii) the growth of multi-country member firms - single firms that spanned multiple countries. Which option would best serve Deloitte to build a culture of cross-border collaboration?
Settings
Location:
Industry:
Size:
USD32.4 billion in global revenues in fiscal year 2013, operating in more than 150 countries, supported by 200,000 professionals
Other setting(s):
2013