Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 1 September 2017
Revision date: 3-Jul-2024
Length: 26 pages
Data source: Field research
Abstract
Pal's Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal's has been able to achieve excellent operating and financial performance. The case examines the challenges it potentially faces as it contemplates growing the chain significantly from the 28 units it currently operates.
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 17 December 2020
Length: 8 pages
Data source: Field research
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Abstract
Pal's Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal's has been able to achieve excellent operating and financial performance. The case examines the challenges it potentially faces as it contemplates growing the chain significantly from the 28 units it currently operates.
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Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 17 December 2020
Length: 8 pages
Data source: Field research