Product details

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Abstract

In September 2015, Indian telecom major Bharti Airtel announced that it would move to a more affordable pay-per-second plan for all its prepaid mobile customers in the wake of government's warning to telecom service providers to compensate the customers for their call drops. Airtel's decision to go in for a per-second billing option would provide great relief to customers who were earlier charged on a per-minute basis irrespective of whether the call got disconnected midway. As per the new per-second billing option of Airtel, the users would be charged based on the length of time they used the network. Industry experts observed that though Airtel's per-second billing plan would benefit the users, it is not the best solution and that there need to be more stringent measures in place for addressing this issue.
Location:
Industry:
Size:
Large
Other setting(s):
2014-2015

About

Abstract

In September 2015, Indian telecom major Bharti Airtel announced that it would move to a more affordable pay-per-second plan for all its prepaid mobile customers in the wake of government's warning to telecom service providers to compensate the customers for their call drops. Airtel's decision to go in for a per-second billing option would provide great relief to customers who were earlier charged on a per-minute basis irrespective of whether the call got disconnected midway. As per the new per-second billing option of Airtel, the users would be charged based on the length of time they used the network. Industry experts observed that though Airtel's per-second billing plan would benefit the users, it is not the best solution and that there need to be more stringent measures in place for addressing this issue.

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Location:
Industry:
Size:
Large
Other setting(s):
2014-2015

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