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Thumbnail image for product with reference number BEP4584
Chapter 6: Communication Gets a Facelift
Book chapter
-
Reference no. BEP4584
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 39 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
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Abstract

This chapter is excerpted from ‘The Patient Paradigm Shifts: Profiling the New Healthcare Consumer'. The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is 'convenient, fast, simple, and high value.' Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
Thumbnail image for product with reference number BEP4579
Chapter 1: Transformation of Healthcare: It's About Time and Money
Book chapter
-
Reference no. BEP4579
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 42 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
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Chapter 2: Healthcare Joins the 21st Century: Moving from Paper to Binary
Book chapter
-
Reference no. BEP4580
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 39 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
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Chapter 3: We Pay and Pay for Healthcare
Book chapter
-
Reference no. BEP4581
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 54 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4582
Chapter 4: Reframing Healthcare Delivery: My Time and My Place
Book chapter
-
Reference no. BEP4582
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 49 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4583
Chapter 5: Consumers Are Us
Book chapter
-
Reference no. BEP4583
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 50 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4585
Chapter 7: In Transparency Do We Trust?
Book chapter
-
Reference no. BEP4585
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 38 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4586
Chapter 8: Right Time, Right Place: Improving Quality at the Point of Treatment
Book chapter
-
Reference no. BEP4586
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 41 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4587
Chapter 9: The New Old: Aging Dynamically
Book chapter
-
Reference no. BEP4587
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 34 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4588
Chapter 10: Converging Data for Better Healthcare
Book chapter
-
Reference no. BEP4588
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 50 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4589
Chapter 11: Thoughts on the Future
Book chapter
-
Reference no. BEP4589
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 31 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4590
The Patient Paradigm Shifts: Profiling the New Healthcare Consumer - Appendix
Book chapter
-
Reference no. BEP4590
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 29 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details

About

Abstract

This chapter is excerpted from ‘The Patient Paradigm Shifts: Profiling the New Healthcare Consumer'. The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is 'convenient, fast, simple, and high value.' Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.

Related

Thumbnail image for product with reference number BEP4579
Chapter 1: Transformation of Healthcare: It's About Time and Money
Book chapter
-
Reference no. BEP4579
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 42 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4580
Chapter 2: Healthcare Joins the 21st Century: Moving from Paper to Binary
Book chapter
-
Reference no. BEP4580
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 39 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4581
Chapter 3: We Pay and Pay for Healthcare
Book chapter
-
Reference no. BEP4581
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 54 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4582
Chapter 4: Reframing Healthcare Delivery: My Time and My Place
Book chapter
-
Reference no. BEP4582
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 49 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4583
Chapter 5: Consumers Are Us
Book chapter
-
Reference no. BEP4583
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 50 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4585
Chapter 7: In Transparency Do We Trust?
Book chapter
-
Reference no. BEP4585
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 38 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4586
Chapter 8: Right Time, Right Place: Improving Quality at the Point of Treatment
Book chapter
-
Reference no. BEP4586
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 41 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4587
Chapter 9: The New Old: Aging Dynamically
Book chapter
-
Reference no. BEP4587
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 34 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4588
Chapter 10: Converging Data for Better Healthcare
Book chapter
-
Reference no. BEP4588
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 50 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4589
Chapter 11: Thoughts on the Future
Book chapter
-
Reference no. BEP4589
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 31 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details
Thumbnail image for product with reference number BEP4590
The Patient Paradigm Shifts: Profiling the New Healthcare Consumer - Appendix
Book chapter
-
Reference no. BEP4590
Authors: Judy L Chan (HealthPro Consulting)
Chapter from: "The Patient Paradigm Shifts: Profiling the New Healthcare Consumer"
Published by: Business Expert Press
Originally published in: 2016
Length: 29 pages
Topics: Affordable care act (ACA); Big data; Consumer; Consumerism; Consumer profile; Cost of health care; Customer; EHR adoption; Health; Health care; Health information exchange; Health insurance; Healthcare transformation; Interoperability; Obamacare; Patient; Patient-turned-consumer; Precision medicine; Transparency
View full details