Product details

This is part of a case series. This case describes how Jos de Blok, CEO of Buurtzorg, a non-profit home healthcare provider in Holland, radically overhauled home care delivery in Holland. He believed in giving responsibility back to those who knew the job best: nurses. He created an organization without managers or hierarchy, which put the patient at the centre and was based upon the concept of self-managed teams. Case A introduces the history and problems of home care delivery in the Netherlands, and the solution proposed by de Blok - self-managed teams of nurses. Case (B) describes how he structured the organization and its subsequent performance.