Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Ivey Publishing
Version: 2004-04-20
Length: 8 pages
Data source: Field research
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Abstract
The vice-president at a large investment firm has discovered that some clients have taken significant losses and determines that it was due to the actions of one of the firm''s investment advisors. He has no choice but to terminate this advisor''s employment with the firm and must determine how to communicate with and maintain the relationships with these clients. The supplement, Greentree Investment Corporation (B), product ''9B04C016'', continues with the situation and looks at dealing with angry customers.
Location:
Industry:
Size:
Medium
Other setting(s):
1999
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Ivey Publishing
Version: 2004-04-20
Length: 5 pages
Data source: Field research
About
Abstract
The vice-president at a large investment firm has discovered that some clients have taken significant losses and determines that it was due to the actions of one of the firm''s investment advisors. He has no choice but to terminate this advisor''s employment with the firm and must determine how to communicate with and maintain the relationships with these clients. The supplement, Greentree Investment Corporation (B), product ''9B04C016'', continues with the situation and looks at dealing with angry customers.
Settings
Location:
Industry:
Size:
Medium
Other setting(s):
1999
Related
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Ivey Publishing
Version: 2004-04-20
Length: 5 pages
Data source: Field research