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Abstract

This chapter is excerpted from ‘Essential Communications Skills for Managers, Volume I: A Practical Guide for Communicating Effectively with All People in All Situations'. The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This 'how-to' book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into 'Things to Know' and 'Things to Do.' The topics are divided into six sections: Overview of the Book; Fundamentals of Communicating; Communicating Competencies Required of Managers; Personal Qualities Managers Need to Communicate Effectively; Communicating Strategies for Safeguarding the Manager's Job; Communicating Effectively in Stressful Situations

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Abstract

This chapter is excerpted from ‘Essential Communications Skills for Managers, Volume I: A Practical Guide for Communicating Effectively with All People in All Situations'. The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This 'how-to' book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into 'Things to Know' and 'Things to Do.' The topics are divided into six sections: Overview of the Book; Fundamentals of Communicating; Communicating Competencies Required of Managers; Personal Qualities Managers Need to Communicate Effectively; Communicating Strategies for Safeguarding the Manager's Job; Communicating Effectively in Stressful Situations

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