The Adventures of an IT Leader: Chapter Five: The Value of IT - The Case Centre

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Book chapter

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Reference no. 1004BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 19 pages

Topics: Information technology; CIO; IT management; Performance measurement

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Abstract

'The Adventures of an IT Leader' invites readers to 'walk in the shoes' of Jim Barton, the new CIO of the fictional IVK Corporation, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. This chapter finds Jim contemplating how to measure and demonstrate the value IT creates for individual business units, and ultimately, the organization as a whole. Given IT's unique position within the company as a service provider, rather than a profit center, this is no easy task. This chapter is excerpted from 'The Adventures of an IT Leader'.

About

Abstract

'The Adventures of an IT Leader' invites readers to 'walk in the shoes' of Jim Barton, the new CIO of the fictional IVK Corporation, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. This chapter finds Jim contemplating how to measure and demonstrate the value IT creates for individual business units, and ultimately, the organization as a whole. Given IT's unique position within the company as a service provider, rather than a profit center, this is no easy task. This chapter is excerpted from 'The Adventures of an IT Leader'.

Related

Teaching note

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Reference no. 8643

Subject category: Knowledge, Information and Communication Systems Management

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 2017

Version: 3 February 2017

Revision date: 6-Apr-2017

Length: 29 pages

View full details

Teaching note

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Reference no. 8648

Subject category: Knowledge, Information and Communication Systems Management

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 2017

Version: 3 February 2017

Length: 20 pages

View full details

Book chapter

-

Reference no. 1000BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 19 pages

Topics: IT management; Information technology; Leading teams

View full details

Book chapter

-

Reference no. 1001BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 17 pages

Topics: Leading teams; Leadership; IT management; CIO; Information technology

View full details

Book chapter

-

Reference no. 1002BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 17 pages

Topics: Information technology; CIO; IT management; Leadership; Leading teams

View full details

Book chapter

-

Reference no. 1003BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 15 pages

Topics: Leading teams; IT management; Costs; CIO; Information technology

View full details

Book chapter

-

Reference no. 1005BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 19 pages

Topics: Information technology; CIO; IT management; Leading teams; Project management

View full details

Book chapter

-

Reference no. 1006BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 17 pages

Topics: Information technology; CIO; IT management; Leading teams; Project evaluation

View full details

Book chapter

-

Reference no. 1007BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 17 pages

Topics: Information technology; CIO; IT management; Project evaluation; Resource management

View full details

Book chapter

-

Reference no. 1008BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 15 pages

Topics: Information technology; Board of directors; CIO; IT management; Leading teams

View full details

Book chapter

-

Reference no. 1009BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 17 pages

Topics: Information technology; CIO; Crisis management; IT management; Leading teams; Security

View full details

Book chapter

-

Reference no. 1010BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 17 pages

Topics: Information technology; CIO; Crisis management; IT management; Leading teams; Security

View full details

Book chapter

-

Reference no. 1011BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 21 pages

Topics: Information technology; CIO; Communication strategy; Crisis management; IT management; Leading teams

View full details

Book chapter

-

Reference no. 1012BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 13 pages

Topics: Information technology; CIO; IT management; Leading teams; Web technology; Social media

View full details

Book chapter

-

Reference no. 1013BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 17 pages

Topics: Information technology; CIO; IT management; Partners; Vendors

View full details

Book chapter

-

Reference no. 1014BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 19 pages

Topics: Information technology; CIO; IT management; Leading teams; Talent management

View full details

Book chapter

-

Reference no. 1015BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 10 pages

Topics: Information technology; CIO; IT management; Standardization; Leading teams

View full details

Book chapter

-

Reference no. 1016BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 12 pages

Topics: Information technology; CIO; IT management; Innovation; Leading teams

View full details

Book chapter

-

Reference no. 1017BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 10 pages

Topics: Information technology; CIO; IT management; Risk management

View full details

Book chapter

-

Reference no. 1018BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 10 pages

Topics: Information technology; CIO; Career advancement; IT management

View full details

Book chapter

-

Reference no. 1019BC

Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)

Chapter from: "The Adventures of an IT Leader"

Published by: Harvard Business Publishing

Originally published in: 2016

Version: 2 August 2016

Length: 9 pages

Topics: Information technology; CIO; IT management; Leading teams

View full details