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Chapter Fourteen: Vendor Partnering
Book chapter
-
Reference no. 1013BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; IT management; Partners; Vendors
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Abstract

'The Adventures of an IT Leader' invites readers to 'walk in the shoes' of Jim Barton, the new CIO of the fictional IVK Corporation, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. In this chapter, Barton and a cross-departmental team evaluate potential partners for a major infrastructure replacement project, different contract structures for working with the chosen partner, and service delivery models. This chapter is excerpted from 'The Adventures of an IT Leader'.
Thumbnail image for product with reference number 8643
Teaching Guide: Adventures of an IT Leader
Teaching note
-
Reference no. 8643
Subject category: Knowledge, Information and Communication Systems Management
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2017
Version: 3 February 2017
Revision date: 6-Apr-2017
Length: 29 pages
View full details
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Chapter Fourteen Teaching Note: Vendor Partnering
Teaching note
-
Reference no. 8659
Subject category: Knowledge, Information and Communication Systems Management
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2017
Version: 3 February 2017
Length: 10 pages
View full details
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Chapter One: The New CIO
Book chapter
-
Reference no. 1000BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: IT management; Information technology; Leading teams
View full details
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Chapter Two: CIO Challeges
Book chapter
-
Reference no. 1001BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Leading teams; Leadership; IT management; CIO; Information technology
View full details
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Chapter Three: CIO Leadership
Book chapter
-
Reference no. 1002BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; IT management; Leadership; Leading teams
View full details
Thumbnail image for product with reference number 1003BC
The Adventures of an IT Leader: Chapter Four: The Cost of IT
Book chapter
-
Reference no. 1003BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 15 pages
Topics: Leading teams; IT management; Costs; CIO; Information technology
View full details
Thumbnail image for product with reference number 1004BC
The Adventures of an IT Leader: Chapter Five: The Value of IT
Book chapter
-
Reference no. 1004BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: Information technology; CIO; IT management; Performance measurement
View full details
Thumbnail image for product with reference number 1005BC
Chapter Six: Project Management
Book chapter
-
Reference no. 1005BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: Information technology; CIO; IT management; Leading teams; Project management
View full details
Thumbnail image for product with reference number 1006BC
Chapter Seven: The Runaway Project
Book chapter
-
Reference no. 1006BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; IT management; Leading teams; Project evaluation
View full details
Thumbnail image for product with reference number 1007BC
The Adventures of an IT Leader: Chapter Eight: IT Priorities
Book chapter
-
Reference no. 1007BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; IT management; Project evaluation; Resource management
View full details
Thumbnail image for product with reference number 1008BC
The Adventures of an IT Leader: Chapter Nine: IT and the Board of Directors
Book chapter
-
Reference no. 1008BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 15 pages
Topics: Information technology; Board of directors; CIO; IT management; Leading teams
View full details
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Chapter Ten: Crisis
Book chapter
-
Reference no. 1009BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; Crisis management; IT management; Leading teams; Security
View full details
Thumbnail image for product with reference number 1010BC
Chapter Eleven: Damage
Book chapter
-
Reference no. 1010BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; Crisis management; IT management; Leading teams; Security
View full details
Thumbnail image for product with reference number 1011BC
Chapter Twelve: Communication
Book chapter
-
Reference no. 1011BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 21 pages
Topics: Information technology; CIO; Communication strategy; Crisis management; IT management; Leading teams
View full details
Thumbnail image for product with reference number 1012BC
Chapter Thirteen: Emerging Technology
Book chapter
-
Reference no. 1012BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 13 pages
Topics: Information technology; CIO; IT management; Leading teams; Web technology; Social media
View full details
Thumbnail image for product with reference number 1014BC
Chapter Fifteen: Managing Talent
Book chapter
-
Reference no. 1014BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: Information technology; CIO; IT management; Leading teams; Talent management
View full details
Thumbnail image for product with reference number 1015BC
Chapter Sixteen: Standardization
Book chapter
-
Reference no. 1015BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 10 pages
Topics: Information technology; CIO; IT management; Standardization; Leading teams
View full details
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Chapter Seventeen: Innovation
Book chapter
-
Reference no. 1016BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 12 pages
Topics: Information technology; CIO; IT management; Innovation; Leading teams
View full details
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Chapter Eighteen: Managing Risk
Book chapter
-
Reference no. 1017BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 10 pages
Topics: Information technology; CIO; IT management; Risk management
View full details
Thumbnail image for product with reference number 1018BC
Chapter Nineteen: Looking Forward
Book chapter
-
Reference no. 1018BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 10 pages
Topics: Information technology; CIO; Career advancement; IT management
View full details
Thumbnail image for product with reference number 1019BC
The Adventures of an IT Leader - Epilogue
Book chapter
-
Reference no. 1019BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 9 pages
Topics: Information technology; CIO; IT management; Leading teams
View full details

About

Abstract

'The Adventures of an IT Leader' invites readers to 'walk in the shoes' of Jim Barton, the new CIO of the fictional IVK Corporation, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. In this chapter, Barton and a cross-departmental team evaluate potential partners for a major infrastructure replacement project, different contract structures for working with the chosen partner, and service delivery models. This chapter is excerpted from 'The Adventures of an IT Leader'.

Related

Thumbnail image for product with reference number 8643
Teaching Guide: Adventures of an IT Leader
Teaching note
-
Reference no. 8643
Subject category: Knowledge, Information and Communication Systems Management
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2017
Version: 3 February 2017
Revision date: 6-Apr-2017
Length: 29 pages
View full details
Thumbnail image for product with reference number 8659
Chapter Fourteen Teaching Note: Vendor Partnering
Teaching note
-
Reference no. 8659
Subject category: Knowledge, Information and Communication Systems Management
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2017
Version: 3 February 2017
Length: 10 pages
View full details
Thumbnail image for product with reference number 1000BC
Chapter One: The New CIO
Book chapter
-
Reference no. 1000BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: IT management; Information technology; Leading teams
View full details
Thumbnail image for product with reference number 1001BC
Chapter Two: CIO Challeges
Book chapter
-
Reference no. 1001BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Leading teams; Leadership; IT management; CIO; Information technology
View full details
Thumbnail image for product with reference number 1002BC
Chapter Three: CIO Leadership
Book chapter
-
Reference no. 1002BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; IT management; Leadership; Leading teams
View full details
Thumbnail image for product with reference number 1003BC
The Adventures of an IT Leader: Chapter Four: The Cost of IT
Book chapter
-
Reference no. 1003BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 15 pages
Topics: Leading teams; IT management; Costs; CIO; Information technology
View full details
Thumbnail image for product with reference number 1004BC
The Adventures of an IT Leader: Chapter Five: The Value of IT
Book chapter
-
Reference no. 1004BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: Information technology; CIO; IT management; Performance measurement
View full details
Thumbnail image for product with reference number 1005BC
Chapter Six: Project Management
Book chapter
-
Reference no. 1005BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: Information technology; CIO; IT management; Leading teams; Project management
View full details
Thumbnail image for product with reference number 1006BC
Chapter Seven: The Runaway Project
Book chapter
-
Reference no. 1006BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; IT management; Leading teams; Project evaluation
View full details
Thumbnail image for product with reference number 1007BC
The Adventures of an IT Leader: Chapter Eight: IT Priorities
Book chapter
-
Reference no. 1007BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; IT management; Project evaluation; Resource management
View full details
Thumbnail image for product with reference number 1008BC
The Adventures of an IT Leader: Chapter Nine: IT and the Board of Directors
Book chapter
-
Reference no. 1008BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 15 pages
Topics: Information technology; Board of directors; CIO; IT management; Leading teams
View full details
Thumbnail image for product with reference number 1009BC
Chapter Ten: Crisis
Book chapter
-
Reference no. 1009BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; Crisis management; IT management; Leading teams; Security
View full details
Thumbnail image for product with reference number 1010BC
Chapter Eleven: Damage
Book chapter
-
Reference no. 1010BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 17 pages
Topics: Information technology; CIO; Crisis management; IT management; Leading teams; Security
View full details
Thumbnail image for product with reference number 1011BC
Chapter Twelve: Communication
Book chapter
-
Reference no. 1011BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 21 pages
Topics: Information technology; CIO; Communication strategy; Crisis management; IT management; Leading teams
View full details
Thumbnail image for product with reference number 1012BC
Chapter Thirteen: Emerging Technology
Book chapter
-
Reference no. 1012BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 13 pages
Topics: Information technology; CIO; IT management; Leading teams; Web technology; Social media
View full details
Thumbnail image for product with reference number 1014BC
Chapter Fifteen: Managing Talent
Book chapter
-
Reference no. 1014BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 19 pages
Topics: Information technology; CIO; IT management; Leading teams; Talent management
View full details
Thumbnail image for product with reference number 1015BC
Chapter Sixteen: Standardization
Book chapter
-
Reference no. 1015BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 10 pages
Topics: Information technology; CIO; IT management; Standardization; Leading teams
View full details
Thumbnail image for product with reference number 1016BC
Chapter Seventeen: Innovation
Book chapter
-
Reference no. 1016BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 12 pages
Topics: Information technology; CIO; IT management; Innovation; Leading teams
View full details
Thumbnail image for product with reference number 1017BC
Chapter Eighteen: Managing Risk
Book chapter
-
Reference no. 1017BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 10 pages
Topics: Information technology; CIO; IT management; Risk management
View full details
Thumbnail image for product with reference number 1018BC
Chapter Nineteen: Looking Forward
Book chapter
-
Reference no. 1018BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 10 pages
Topics: Information technology; CIO; Career advancement; IT management
View full details
Thumbnail image for product with reference number 1019BC
The Adventures of an IT Leader - Epilogue
Book chapter
-
Reference no. 1019BC
Authors: Robert D Austin (Harvard Business School); Richard L Nolan (Harvard Business School); Shannon O'Donnell (Harvard Business School)
Chapter from: "The Adventures of an IT Leader"
Published by: Harvard Business Publishing
Originally published in: 2016
Version: 2 August 2016
Length: 9 pages
Topics: Information technology; CIO; IT management; Leading teams
View full details