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This chapter is excerpted from ‘Essential Communications Skills for Managers, Volume II: A Practical Guide for Communicating Effectively with All People in All Situations'. The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This 'how-to' book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into 'Things to Know' and 'Things to Do.' The topics are divided into five sections: Sending Effective Messages; The Four Methods of Communicating: Speaking, Listening, Writing, and Reading; Planning and Conducting Productive Meetings; Communicating Skills for Dealing with Special Situations; Communicating Attitudes and Techniques for Coping Competently with Difficult Employees.