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Case
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Reference no. 9B04C011
Subject category: Human Resource Management / Organisational Behaviour
Authors: James A Erskine (Ivey Business School, Western University); Fyodor Suzdalev (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-06-30
Length: 15 pages
Data source: Field research
Topics: Performance evaluation; Leadership; Contracting; Human resources management (HRM)
Share a link: https://casecent.re/p/14176
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Abstract

A supervisor at a telesales office has received very low ratings on an employee survey and the marketing manager is concerned that this team leader is not performing well. The marketing manager must decide what actions are needed to improve the leadership skills of this supervisor.
Location:
Russia
Industry:
Business services
Size:
Large
Other setting(s):
2002
Teaching note
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Reference no. 8B04C11
Subject category: Human Resource Management / Organisational Behaviour
Authors: James A Erskine (Ivey Business School, Western University); Fyodor Suzdalev (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-04-14
Length: 4 pages
Data source: Field research
View full details

About

Abstract

A supervisor at a telesales office has received very low ratings on an employee survey and the marketing manager is concerned that this team leader is not performing well. The marketing manager must decide what actions are needed to improve the leadership skills of this supervisor.

Settings

Location:
Russia
Industry:
Business services
Size:
Large
Other setting(s):
2002

Related

Teaching note
-
Reference no. 8B04C11
Subject category: Human Resource Management / Organisational Behaviour
Authors: James A Erskine (Ivey Business School, Western University); Fyodor Suzdalev (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-04-14
Length: 4 pages
Data source: Field research
View full details