Product details

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Originally published in: 2017
Version: 5-Jan-2017
Length: 10 pages
Data source: Field research

Abstract

Abstract Weight is the major source of revenue for courier companies like as XYZ. Customers who provide shipments in bulk to XYZ on regular basis also provide with the details of the shipments as in the details of the shipper, details of the consignee, weight of the shipment, etc. This details provided by the customer is definitely time saving and also reduces the cumbersome on blue dart and helps increase its efficiency and reliability. But at the same time any mismatch in the information provided by the customer regarding the weight of the shipment incurs a revenue leakage for the company. This issue of revenue leakages is very well known to the company but yet it has not been able to cope with this issue in an effective way. The present study attempts to understand the probable reasons due to which the company hasn’t been able to cope up with the issue of revenue leakages occurring due to the difference in the information about the weight of the shipment to the actual weight of the shipment. Survey data was gathered from a sample of 60 respondents through convenience sampling to examine the influence of time, manpower and non availability of weight audit as a process on revenue leakages. He operations managers and supervisors responsible for carrying day to day operations in the company were considered as respondents for the survey. Time, manpower and non availability of weight audit as a process were considered as the probable reasons due to which the company has not been able to cope with the issue of revenue leakages in an effective way. There was a significant correlation between revenue leakages and manpower and non availability of weight audit as a process. Time was not found to have an association with revenue leakages. At the end the study discusses the managerial implications of the results.
Other setting(s):
2016-17

About

Abstract

Abstract Weight is the major source of revenue for courier companies like as XYZ. Customers who provide shipments in bulk to XYZ on regular basis also provide with the details of the shipments as in the details of the shipper, details of the consignee, weight of the shipment, etc. This details provided by the customer is definitely time saving and also reduces the cumbersome on blue dart and helps increase its efficiency and reliability. But at the same time any mismatch in the information provided by the customer regarding the weight of the shipment incurs a revenue leakage for the company. This issue of revenue leakages is very well known to the company but yet it has not been able to cope with this issue in an effective way. The present study attempts to understand the probable reasons due to which the company hasn’t been able to cope up with the issue of revenue leakages occurring due to the difference in the information about the weight of the shipment to the actual weight of the shipment. Survey data was gathered from a sample of 60 respondents through convenience sampling to examine the influence of time, manpower and non availability of weight audit as a process on revenue leakages. He operations managers and supervisors responsible for carrying day to day operations in the company were considered as respondents for the survey. Time, manpower and non availability of weight audit as a process were considered as the probable reasons due to which the company has not been able to cope with the issue of revenue leakages in an effective way. There was a significant correlation between revenue leakages and manpower and non availability of weight audit as a process. Time was not found to have an association with revenue leakages. At the end the study discusses the managerial implications of the results.

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Other setting(s):
2016-17

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