Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 2004-02-13
Length: 19 pages
Data source: Field research
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Abstract
The sole practitioner of a small dental office must decide whether to purchase equipment that would allow his practice to make its own dental crowns or continue with sending this process out to a dental laboratory. Adopting the necessary equipment to make the crowns would require a large capital investment and change the process for fitting a patient. He must evaluate the purchase and determine the effects on product and service quality.
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Abstract
The sole practitioner of a small dental office must decide whether to purchase equipment that would allow his practice to make its own dental crowns or continue with sending this process out to a dental laboratory. Adopting the necessary equipment to make the crowns would require a large capital investment and change the process for fitting a patient. He must evaluate the purchase and determine the effects on product and service quality.