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Abstract

During the summer, a popular hotel and restaurant must turn away customers whenever it offers its once a week family pizza buffet. With summer season fast approaching, the managers and owners of Bala Bay Inn must evaluate the process and capacity of the restaurant and identify bottlenecks in the process to determine what can be done to accommodate the demand.
Location:
Canada
Industry:
Eating and drinking places
Size:
Small
Other setting(s):
2001
Teaching note
-
Reference no. 8B04D07
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer (Ivey Business School, Western University); Sara McCormick (Ivey Business School, Western University); Amanda Balodis (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-11-02
Length: 7 pages
Data source: Field research
View full details

About

Abstract

During the summer, a popular hotel and restaurant must turn away customers whenever it offers its once a week family pizza buffet. With summer season fast approaching, the managers and owners of Bala Bay Inn must evaluate the process and capacity of the restaurant and identify bottlenecks in the process to determine what can be done to accommodate the demand.

Settings

Location:
Canada
Industry:
Eating and drinking places
Size:
Small
Other setting(s):
2001

Related

Teaching note
-
Reference no. 8B04D07
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer (Ivey Business School, Western University); Sara McCormick (Ivey Business School, Western University); Amanda Balodis (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-11-02
Length: 7 pages
Data source: Field research
View full details