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Compact case
Supplement
-
Reference no. 9B04D025
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer (Ivey Business School, Western University); Arpad Komjathy (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2004-11-05
Length: 1 pages
Data source: Field research
Topics: Corporate culture; Conflict resolution; Management of professionals; Professional firms
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Abstract

An analyst must decide whether or not to include his boss in a phone call to an associate on a matter involving a client. This is a supplement to Adam Brooks (A), product ''9B04D024''.
Location:
United States
Industry:
Business services
Size:
Large
Compact case
Case
-
Reference no. 9B04D024
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer (Ivey Business School, Western University); Arpad Komjathy (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2004-11-05
Length: 4 pages
Data source: Field research
Topics: Corporate culture; Conflict resolution; Management of professionals; Professional firms
View full details

About

Abstract

An analyst must decide whether or not to include his boss in a phone call to an associate on a matter involving a client. This is a supplement to Adam Brooks (A), product ''9B04D024''.

Settings

Location:
United States
Industry:
Business services
Size:
Large

Related

Compact case
Case
-
Reference no. 9B04D024
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer (Ivey Business School, Western University); Arpad Komjathy (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2004-11-05
Length: 4 pages
Data source: Field research
Topics: Corporate culture; Conflict resolution; Management of professionals; Professional firms
View full details