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Case
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Reference no. 9B04E003
Subject category: Knowledge, Information and Communication Systems Management
Authors: Darren Meister (Ivey Business School, Western University); Ken Mark (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-02-02
Length: 17 pages
Data source: Field research
Topics: Knowledge management; Leveraging information technology; Knowledge based systems; Communications
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Abstract

Hill & Knowlton is a division of one of the world''s largest communication services group. Tagging e-mail communications to support knowledge management codification and connection strategies is an important issue for managers. Issues related to privacy and performance need to be considered. The worldwide director of knowledge management at Hill & Knowlton needs to assess the degree to which tagging should be enforced in a communication services organization that supports numerous clients around the world.
Location:
Canada
Industry:
Business services
Size:
Large
Other setting(s):
2003
Teaching note
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Reference no. 8B04E03
Subject category: Knowledge, Information and Communication Systems Management
Authors: Darren Meister (Ivey Business School, Western University); Ken Mark (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-08-20
Length: 5 pages
Data source: Field research
View full details

About

Abstract

Hill & Knowlton is a division of one of the world''s largest communication services group. Tagging e-mail communications to support knowledge management codification and connection strategies is an important issue for managers. Issues related to privacy and performance need to be considered. The worldwide director of knowledge management at Hill & Knowlton needs to assess the degree to which tagging should be enforced in a communication services organization that supports numerous clients around the world.

Settings

Location:
Canada
Industry:
Business services
Size:
Large
Other setting(s):
2003

Related

Teaching note
-
Reference no. 8B04E03
Subject category: Knowledge, Information and Communication Systems Management
Authors: Darren Meister (Ivey Business School, Western University); Ken Mark (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2004
Version: 2004-08-20
Length: 5 pages
Data source: Field research
View full details