Internet Banking Project in Industrial and Commercial Bank of China (Shanghai)

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Case

Reference no. 9B04E024

Subject category: Knowledge, Information and Communication Systems Management

Authors: Lihua Huang (Fudan University); Darren Meister (Ivey Business School, Western University); Yun Zhang (Ivey Publishing, Western University); Yulin Fang (Ivey Business School, Western University)

Published by: Ivey Publishing

Originally published in: 2004

Version: 2004-08-30

Length: 22 pages

Data source: Field research

Topics: Computer system implementation; Information system design; Information systems; Feasibility analysis

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Abstract

The Industrial and Commercial Bank of China Shanghai branch has successfully launched its Internet-based private banking service. The vice director of e-banking felt that the whole project was a success in terms of schedule and quality, and must present the experience and lessons learned to senior management.

Location:

China

Industry:

Banking

Size:

Large

Other setting(s):

2001