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Case
-
Reference no. UVA-C-2123
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: 06.1995
Length: 6 pages
Data source: Generalised experience
Topics: Cost-accounting systems; Diverse protagonist, female; Diversity case; Diversity; International
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Abstract

In the C case (also see the A case [UVA-C-2121] and the B case [UVA-C-2122]), the controller estimates the results for 1994 and recognizes that profit will be below expectations. Further analysis shows that serving the requirements of mail-order customers has been expensive. The controller develops a new activity customer service and begins to measure the cost of handling customer orders.
Industry:
Electronics
Size:
$4 million in sales
Other setting(s):
1995
Teaching note
-
Reference no. UVA-C-2121TN
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: June 1995
Length: 6 pages
View full details
Teaching note
-
Reference no. UVA-C-2122TN
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: June 1995
Length: 4 pages
View full details
Teaching note
-
Reference no. UVA-C-2123TN
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: June 1995
Length: 6 pages
View full details
Compact case
Case
-
Reference no. UVA-C-2121
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: 01.1995
Length: 3 pages
Data source: Generalised experience
Topics: Cost-accounting systems; Diverse protagonist, female; Diversity case; Diversity; International
View full details
Compact case
Case
-
Reference no. UVA-C-2122
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: 06.1995
Length: 5 pages
Data source: Generalised experience
Topics: Cost-accounting systems; Diverse protagonist, female; Diversity case; Diversity; International
View full details

About

Abstract

In the C case (also see the A case [UVA-C-2121] and the B case [UVA-C-2122]), the controller estimates the results for 1994 and recognizes that profit will be below expectations. Further analysis shows that serving the requirements of mail-order customers has been expensive. The controller develops a new activity customer service and begins to measure the cost of handling customer orders.

Settings

Industry:
Electronics
Size:
$4 million in sales
Other setting(s):
1995

Related

Teaching note
-
Reference no. UVA-C-2121TN
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: June 1995
Length: 6 pages
View full details
Teaching note
-
Reference no. UVA-C-2122TN
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: June 1995
Length: 4 pages
View full details
Teaching note
-
Reference no. UVA-C-2123TN
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: June 1995
Length: 6 pages
View full details
Compact case
Case
-
Reference no. UVA-C-2121
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: 01.1995
Length: 3 pages
Data source: Generalised experience
Topics: Cost-accounting systems; Diverse protagonist, female; Diversity case; Diversity; International
View full details
Compact case
Case
-
Reference no. UVA-C-2122
Subject category: Finance, Accounting and Control
Authors: William Rotch (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 1995
Version: 06.1995
Length: 5 pages
Data source: Generalised experience
Topics: Cost-accounting systems; Diverse protagonist, female; Diversity case; Diversity; International
View full details