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Management article
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Reference no. R1703H
Published by: Harvard Business Publishing
Originally published in: "Harvard Business Review", 2017
Version: 1 May 2017

Abstract

Although the ability to manage torrents of data has become crucial to companies' success, most organizations remain badly behind the curve. More than 70% oof employees have access to data they should not. Data breaches are common, rogue data sets propagate in silos, and companies' data technology often isn't up to the demands put on it. In this article the authors describe a framework for building a robust data strategy that can be applied across industries and levels of data maturity. The framework will help managers clarify the primary purpose of their data, whether 'defensive' or 'offensive.' Data is about minimizing downside risk: ensuring compliance with regulations, using analytics to detect and limit fraud, and building systems to prevent theft. Data 'offense' focuses on supporting business objectives such as increasing revenue, profitability, and customer satisfaction. Using this approach, managers can design their data-management activities to support their company's overall strategy.

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Abstract

Although the ability to manage torrents of data has become crucial to companies' success, most organizations remain badly behind the curve. More than 70% oof employees have access to data they should not. Data breaches are common, rogue data sets propagate in silos, and companies' data technology often isn't up to the demands put on it. In this article the authors describe a framework for building a robust data strategy that can be applied across industries and levels of data maturity. The framework will help managers clarify the primary purpose of their data, whether 'defensive' or 'offensive.' Data is about minimizing downside risk: ensuring compliance with regulations, using analytics to detect and limit fraud, and building systems to prevent theft. Data 'offense' focuses on supporting business objectives such as increasing revenue, profitability, and customer satisfaction. Using this approach, managers can design their data-management activities to support their company's overall strategy.

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