Tepperman's Home Furnishings (A)

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Case

Reference no. 9B03C028

Subject category: Human Resource Management / Organisational Behaviour

Authors: Ann C Frost (Ivey Business School, Western University); Lyn Purdy (Ivey Business School, Western University); Jessica Frisch (Ivey Publishing, Western University)

Published by: Ivey Publishing

Originally published in: 2003

Version: 2009-10-17

Length: 8 pages

Data source: Field research

Topics: Employee relations; Organizational behaviour; Labour unions; Crisis management

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Abstract

The unionized warehouse employees at Tepperman''s Home Furnishings, a large furniture retailer, had been on strike for more than three weeks. Tepperman''s, a family-owned and operated business, had a reputation for commitment to its employees and the community. Since the strike began, store sales were declining and picketers were cauing difficulties for customers and other employees. Management needed to make some fast strategic decisions in order to manage the crisis situation. The supplement Tepperman''s Home Furnishings (B), ''9B03C029'', looks at the situation two months after the strike.

Location:

Canada

Industry:

Furniture, home and equipment stores

Size:

Medium

Other setting(s):

2001