Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 2003-03-17
Length: 11 pages
Data source: Field research
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Abstract
Metropolitan Maintenance is a small, locally owned janitorial service. For some time the company has been pursuing a large commercial contract, and the president has just been notified that they have been awarded the contract. Shortly after finding out the company has received the contract, he discovers that a number of employees at the site are unhappy and threatening to walk out. He must act quickly to resolve the conflict among the employees as the contract start date was only a week away.
Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 2003-04-14
Length: 4 pages
Data source: Field research
About
Abstract
Metropolitan Maintenance is a small, locally owned janitorial service. For some time the company has been pursuing a large commercial contract, and the president has just been notified that they have been awarded the contract. Shortly after finding out the company has received the contract, he discovers that a number of employees at the site are unhappy and threatening to walk out. He must act quickly to resolve the conflict among the employees as the contract start date was only a week away.
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Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 2003-04-14
Length: 4 pages
Data source: Field research