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Compact case
Published by: Harvard Medical School, Center for Primary Care
Originally published in: 2017
Revision date: 26-Jul-2017

Abstract

This supplement is to accompany the case. Eaton, Paula, the practice administrator of Martin's Point Health Care (MPHC)-Bangor, is grappling with several emerging issues: low workplace morale, the financial viability of their various team-based care models, the search for additional staff, and the future of their problem knowledge coupler (PKC), a clinical-decision support tool. The case begins by outlining these challenges and takes a deeper dive into the history and implementation of each of these four subjects. The topics are also placed into context by highlighting the patient population they serve - many are elderly with multiple chronic diseases - as well as the practice's geographic location, culture of improvement, and mindset towards change. The case closes with a meeting between Paula and two physician leaders discussing practice priorities and imminent changes that are relevant to primary care practices across the nation.
Location:
Industries:
Size:
18
Other setting(s):
Health care

About

Abstract

This supplement is to accompany the case. Eaton, Paula, the practice administrator of Martin's Point Health Care (MPHC)-Bangor, is grappling with several emerging issues: low workplace morale, the financial viability of their various team-based care models, the search for additional staff, and the future of their problem knowledge coupler (PKC), a clinical-decision support tool. The case begins by outlining these challenges and takes a deeper dive into the history and implementation of each of these four subjects. The topics are also placed into context by highlighting the patient population they serve - many are elderly with multiple chronic diseases - as well as the practice's geographic location, culture of improvement, and mindset towards change. The case closes with a meeting between Paula and two physician leaders discussing practice priorities and imminent changes that are relevant to primary care practices across the nation.

Settings

Location:
Industries:
Size:
18
Other setting(s):
Health care

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