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Published by: Harvard Medical School, Center for Primary Care
Originally published in: 2017
Revision date: 26-Jul-2017

Abstract

This case describes the behind-the-scenes operations of the Coalition. The protagonist and COO of the organization is Jared Susco, who leads an effort to re-align the Coalition's internal operations with their mission, vision, and external reputation. The case moves through the internal journey of the Coalition: their inception and initial growth, their struggles with leadership, their first re-organization, and finally their continuing steps towards stability in process and direction. The case highlights the tools and artifacts of alignment, the clinical-non-clinical collaborative culture of the Coalition, and the challenges of growth in the non-profit health space. The case also explores lessons and themes of strategic alignment, process codification, cultural shifts and change management. At its center, the case underscores the 'how' in achieving alignment in culture, activities / portfolio, staff, and leadership within an uncertain yet expanding organization.
Location:
Industries:
Size:
70
Other setting(s):
Urban

About

Abstract

This case describes the behind-the-scenes operations of the Coalition. The protagonist and COO of the organization is Jared Susco, who leads an effort to re-align the Coalition's internal operations with their mission, vision, and external reputation. The case moves through the internal journey of the Coalition: their inception and initial growth, their struggles with leadership, their first re-organization, and finally their continuing steps towards stability in process and direction. The case highlights the tools and artifacts of alignment, the clinical-non-clinical collaborative culture of the Coalition, and the challenges of growth in the non-profit health space. The case also explores lessons and themes of strategic alignment, process codification, cultural shifts and change management. At its center, the case underscores the 'how' in achieving alignment in culture, activities / portfolio, staff, and leadership within an uncertain yet expanding organization.

Settings

Location:
Industries:
Size:
70
Other setting(s):
Urban

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