Subject category:
Production and Operations Management
Published by:
Harvard Medical School, Center for Primary Care
Length: 27 pages
Data source: Field research
Abstract
This case describes the behind-the-scenes operations of the Coalition. The protagonist and COO of the organization is Jared Susco, who leads an effort to re-align the Coalition's internal operations with their mission, vision, and external reputation. The case moves through the internal journey of the Coalition: their inception and initial growth, their struggles with leadership, their first re-organization, and finally their continuing steps towards stability in process and direction. The case highlights the tools and artifacts of alignment, the clinical-non-clinical collaborative culture of the Coalition, and the challenges of growth in the non-profit health space. The case also explores lessons and themes of strategic alignment, process codification, cultural shifts and change management. At its center, the case underscores the 'how' in achieving alignment in culture, activities / portfolio, staff, and leadership within an uncertain yet expanding organization.
About
Abstract
This case describes the behind-the-scenes operations of the Coalition. The protagonist and COO of the organization is Jared Susco, who leads an effort to re-align the Coalition's internal operations with their mission, vision, and external reputation. The case moves through the internal journey of the Coalition: their inception and initial growth, their struggles with leadership, their first re-organization, and finally their continuing steps towards stability in process and direction. The case highlights the tools and artifacts of alignment, the clinical-non-clinical collaborative culture of the Coalition, and the challenges of growth in the non-profit health space. The case also explores lessons and themes of strategic alignment, process codification, cultural shifts and change management. At its center, the case underscores the 'how' in achieving alignment in culture, activities / portfolio, staff, and leadership within an uncertain yet expanding organization.