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Case
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Reference no. 9B03E009
Subject category: Knowledge, Information and Communication Systems Management
Authors: Derrick Neufeld (Ivey Business School, Western University); Puneet Talwar (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 2003
Version: 2003-06-16
Length: 10 pages
Data source: Field research
Topics: Information systems; Personnel management; Consolidations and mergers; Knowledge management
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Abstract

The general manager of a janitorial wholesaling firm, Champion Products, is faced with a resignation letter from the company''s network administrator and systems programmer. The general manager would not be disappointed to see the network administrator and his poor attitude leave the firm, but he wondered how easy it would be to replace him, particularly in the wake of the company''s recent acquisition ISG Products. The general manager must decide whether to negotiate better terms with the network administrator or let him go.
Location:
Canada
Industry:
Wholesale trade, non-durable goods
Size:
Small
Other setting(s):
2002
Teaching note
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Reference no. 8B03E09
Subject category: Knowledge, Information and Communication Systems Management
Authors: Puneet Talwar (Ivey Publishing, Western University); Derrick Neufeld (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2003
Version: 2004-09-09
Length: 6 pages
Data source: Field research
View full details

About

Abstract

The general manager of a janitorial wholesaling firm, Champion Products, is faced with a resignation letter from the company''s network administrator and systems programmer. The general manager would not be disappointed to see the network administrator and his poor attitude leave the firm, but he wondered how easy it would be to replace him, particularly in the wake of the company''s recent acquisition ISG Products. The general manager must decide whether to negotiate better terms with the network administrator or let him go.

Settings

Location:
Canada
Industry:
Wholesale trade, non-durable goods
Size:
Small
Other setting(s):
2002

Related

Teaching note
-
Reference no. 8B03E09
Subject category: Knowledge, Information and Communication Systems Management
Authors: Puneet Talwar (Ivey Publishing, Western University); Derrick Neufeld (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2003
Version: 2004-09-09
Length: 6 pages
Data source: Field research
View full details