CXP Publishing Inc (B) - The Case Centre

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Compact case

Supplement

Reference no. 9B01C005

Subject category: Human Resource Management / Organisational Behaviour

Authors: Lyn Purdy (Ivey Business School, Western University); Ken Mark (Ivey Business School, Western University)

Published by: Ivey Publishing

Originally published in: 2001

Version: 2002-12-09

Length: 2 pages

Data source: Field research

Topics: Career development; Ethical issues; Organizational behaviour; Employee training

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Abstract

The director of sales and marketing at CXP Publishing discusses with the marketing director how she is going to handle a difficult employee conduct issue, that of a sales representative who is sexually involved with some customers. Her approach to resolving the situation was going to take time, until another incident occurred, when she realized that she would have to quickly change her plans. This is a supplement to the CXP Publishing Inc (A) case (product number ''9B01C004'').

Location:

Canada

Industry:

Business services

Size:

Small

Other setting(s):

2000