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Compact case
Supplement
-
Reference no. 9B01D003
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2001-01-15
Length: 3 pages
Data source: Field research
Topics: Supplier selection; Supplier relations; Quality management; Project management
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Abstract

A few weeks after production started on Spin Master Toys latest product, E-Chargers, an electrically powered model airplane, the operations manager had to deal with a persistent and serious quality problem; up to 30 per cent of the current production of the wings were substandard. He knew he had to do something fast. The company could not afford any more supply problems. This is the third case in a three case series that follows the selection of a manufacturer and the progress of the production of a new product. The accompanying cases are Spin Master Toys (A):Finding a Manufacturer (product ''9B01D001'') and Spin Master Toys (B): A New E-Chargers Supplier? (product ''9B01D002'').
Location:
Canada, China
Industry:
Miscellaneous manufacturing
Size:
Medium
Other setting(s):
1999
Teaching note
-
Reference no. 8B01D01
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2001-01-18
Length: 7 pages
Data source: Field research
View full details
Case
-
Reference no. 9B01D001
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2001-02-02
Length: 14 pages
Data source: Field research
Topics: Supplier selection; Supplier relations; Quality management; Project management
View full details
Compact case
Supplement
-
Reference no. 9B01D002
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2004-03-05
Length: 5 pages
Data source: Field research
Topics: Supplier selection; Supplier relations; Quality management; Project management
View full details
Compact case
Supplement
-
Reference no. 9B01DC003
Simplified Chinese language
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2009-12-17
Length: 2 pages
Data source: Field research
Topics: China; Project management; Supplier relations; Supplier selection; Quality management; International; Operations management
View full details

About

Abstract

A few weeks after production started on Spin Master Toys latest product, E-Chargers, an electrically powered model airplane, the operations manager had to deal with a persistent and serious quality problem; up to 30 per cent of the current production of the wings were substandard. He knew he had to do something fast. The company could not afford any more supply problems. This is the third case in a three case series that follows the selection of a manufacturer and the progress of the production of a new product. The accompanying cases are Spin Master Toys (A):Finding a Manufacturer (product ''9B01D001'') and Spin Master Toys (B): A New E-Chargers Supplier? (product ''9B01D002'').

Settings

Location:
Canada, China
Industry:
Miscellaneous manufacturing
Size:
Medium
Other setting(s):
1999

Related

Teaching note
-
Reference no. 8B01D01
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2001-01-18
Length: 7 pages
Data source: Field research
View full details
Case
-
Reference no. 9B01D001
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2001-02-02
Length: 14 pages
Data source: Field research
Topics: Supplier selection; Supplier relations; Quality management; Project management
View full details
Compact case
Supplement
-
Reference no. 9B01D002
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2004-03-05
Length: 5 pages
Data source: Field research
Topics: Supplier selection; Supplier relations; Quality management; Project management
View full details
Compact case
Supplement
-
Reference no. 9B01DC003
Simplified Chinese language
Subject category: Production and Operations Management
Authors: John S Haywood-Farmer; Ken Mark
Published by: Ivey Publishing
Originally published in: 2001
Version: 2009-12-17
Length: 2 pages
Data source: Field research
Topics: China; Project management; Supplier relations; Supplier selection; Quality management; International; Operations management
View full details