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Abstract

Waterloo Regional Police Service, along with seven other police services, collaborated and invested resources in a computer system project that would streamline functions such as computer aided dispatching, records management, mobile workstation environments and most importantly, information sharing between these police services. The project has been in progress for several years, and a number of major issues with the computer system vendor were still unresolved. The chief of the Waterloo Regional Police Service must decide whether to continue with the installation of the computer system or move on to other options.
Location:
Canada
Industry:
Justice, public order and safety
Size:
Medium
Other setting(s):
2001
Teaching note
-
Reference no. 8B01E13
Subject category: Knowledge, Information and Communication Systems Management
Authors: Jane Gravill (Western University); Deborah Compeau (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2002
Version: 2007-05-28
Length: 10 pages
Data source: Field research
View full details
Case
-
Reference no. 9B01EC013
Simplified Chinese language
Subject category: Knowledge, Information and Communication Systems Management
Authors: Deborah Compeau (Ivey Business School, Western University); Scott L Schneberger (Ivey Business School, Western University); Jane I Movold (Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2009-12-18
Length: 13 pages
Data source: Field research
Topics: Information systems; Strategy and resources; Relationship management; Project management
View full details
Case
-
Reference no. 9B07E010
Subject category: Knowledge, Information and Communication Systems Management
Authors: Deborah Compeau (Ivey Business School, Western University); Jane I Movold (Western University)
Published by: Ivey Publishing
Originally published in: 2007
Version: 2007-04-11
Length: 10 pages
Data source: Field research
Topics: Relationship management; Management of technology; Project management; Information systems
View full details
Compact case
Supplement
-
Reference no. 9B07E008
Subject category: Knowledge, Information and Communication Systems Management
Authors: Jane I Movold (Western University); Deborah Compeau (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2007
Version: 2007-04-11
Length: 4 pages
Data source: Published sources
Topics: Management of technology; Project management; Information systems
View full details
Compact case
Supplement
-
Reference no. 9B07E009
Subject category: Knowledge, Information and Communication Systems Management
Authors: Jane I Movold (Western University); Deborah Compeau (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2007
Version: 2007-04-11
Length: 5 pages
Data source: Published sources
Topics: Relationship management; Management of technology; Project management; Information systems
View full details

About

Abstract

Waterloo Regional Police Service, along with seven other police services, collaborated and invested resources in a computer system project that would streamline functions such as computer aided dispatching, records management, mobile workstation environments and most importantly, information sharing between these police services. The project has been in progress for several years, and a number of major issues with the computer system vendor were still unresolved. The chief of the Waterloo Regional Police Service must decide whether to continue with the installation of the computer system or move on to other options.

Settings

Location:
Canada
Industry:
Justice, public order and safety
Size:
Medium
Other setting(s):
2001

Related

Teaching note
-
Reference no. 8B01E13
Subject category: Knowledge, Information and Communication Systems Management
Authors: Jane Gravill (Western University); Deborah Compeau (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2002
Version: 2007-05-28
Length: 10 pages
Data source: Field research
View full details
Case
-
Reference no. 9B01EC013
Simplified Chinese language
Subject category: Knowledge, Information and Communication Systems Management
Authors: Deborah Compeau (Ivey Business School, Western University); Scott L Schneberger (Ivey Business School, Western University); Jane I Movold (Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2009-12-18
Length: 13 pages
Data source: Field research
Topics: Information systems; Strategy and resources; Relationship management; Project management
View full details
Case
-
Reference no. 9B07E010
Subject category: Knowledge, Information and Communication Systems Management
Authors: Deborah Compeau (Ivey Business School, Western University); Jane I Movold (Western University)
Published by: Ivey Publishing
Originally published in: 2007
Version: 2007-04-11
Length: 10 pages
Data source: Field research
Topics: Relationship management; Management of technology; Project management; Information systems
View full details
Compact case
Supplement
-
Reference no. 9B07E008
Subject category: Knowledge, Information and Communication Systems Management
Authors: Jane I Movold (Western University); Deborah Compeau (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2007
Version: 2007-04-11
Length: 4 pages
Data source: Published sources
Topics: Management of technology; Project management; Information systems
View full details
Compact case
Supplement
-
Reference no. 9B07E009
Subject category: Knowledge, Information and Communication Systems Management
Authors: Jane I Movold (Western University); Deborah Compeau (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2007
Version: 2007-04-11
Length: 5 pages
Data source: Published sources
Topics: Relationship management; Management of technology; Project management; Information systems
View full details