Product details

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Case
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Reference no. 9B01M058
Published by: Ivey Publishing
Originally published in: 2001
Version: 2003-09-09
Length: 7 pages
Data source: Field research

Abstract

Hilcrest is a manufacturer of parts for the automotive industry. The quality manager of the company''s Small Parts Division struggles to improve the quality of the firm''s heater core tubing production process. A comprehensive operations analysis must be performed to make quality-improvement decisions quickly, including task analysis, process flow, capacity analysis, cost/benefit analysis, and payback analysis.
Location:
Size:
Medium
Other setting(s):
2000

About

Abstract

Hilcrest is a manufacturer of parts for the automotive industry. The quality manager of the company''s Small Parts Division struggles to improve the quality of the firm''s heater core tubing production process. A comprehensive operations analysis must be performed to make quality-improvement decisions quickly, including task analysis, process flow, capacity analysis, cost/benefit analysis, and payback analysis.

Settings

Location:
Size:
Medium
Other setting(s):
2000

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