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Case
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Reference no. 9B01M058
Subject category: Strategy and General Management
Authors: Elizabeth MA Grasby (Ivey Business School, Western University); Carlie Bell (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2003-09-09
Length: 7 pages
Data source: Field research
Topics: Operations management; Cost, benefit analysis; Ethical issues; Process design/change
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Abstract

Hilcrest is a manufacturer of parts for the automotive industry. The quality manager of the company''s Small Parts Division struggles to improve the quality of the firm''s heater core tubing production process. A comprehensive operations analysis must be performed to make quality-improvement decisions quickly, including task analysis, process flow, capacity analysis, cost/benefit analysis, and payback analysis.
Location:
Canada
Industry:
Fabricated metal products
Size:
Medium
Other setting(s):
2000
Teaching note
-
Reference no. 8B01M58
Subject category: Strategy and General Management
Authors: Elizabeth MA Grasby (Ivey Business School, Western University); Carlie Bell (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2003-09-11
Length: 14 pages
Data source: Field research
View full details

About

Abstract

Hilcrest is a manufacturer of parts for the automotive industry. The quality manager of the company''s Small Parts Division struggles to improve the quality of the firm''s heater core tubing production process. A comprehensive operations analysis must be performed to make quality-improvement decisions quickly, including task analysis, process flow, capacity analysis, cost/benefit analysis, and payback analysis.

Settings

Location:
Canada
Industry:
Fabricated metal products
Size:
Medium
Other setting(s):
2000

Related

Teaching note
-
Reference no. 8B01M58
Subject category: Strategy and General Management
Authors: Elizabeth MA Grasby (Ivey Business School, Western University); Carlie Bell (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2001
Version: 2003-09-11
Length: 14 pages
Data source: Field research
View full details