Subject category:
Strategy and General Management
Published by:
Ivey Publishing
Version: 2003-09-09
Length: 7 pages
Data source: Field research
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Abstract
Hilcrest is a manufacturer of parts for the automotive industry. The quality manager of the company''s Small Parts Division struggles to improve the quality of the firm''s heater core tubing production process. A comprehensive operations analysis must be performed to make quality-improvement decisions quickly, including task analysis, process flow, capacity analysis, cost/benefit analysis, and payback analysis.
Subject category:
Strategy and General Management
Published by:
Ivey Publishing
Version: 2003-09-11
Length: 14 pages
Data source: Field research
About
Abstract
Hilcrest is a manufacturer of parts for the automotive industry. The quality manager of the company''s Small Parts Division struggles to improve the quality of the firm''s heater core tubing production process. A comprehensive operations analysis must be performed to make quality-improvement decisions quickly, including task analysis, process flow, capacity analysis, cost/benefit analysis, and payback analysis.
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Subject category:
Strategy and General Management
Published by:
Ivey Publishing
Version: 2003-09-11
Length: 14 pages
Data source: Field research