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Abstract

An assistant manager of a university student residence is aware that there are capacity and service problems in the cafeteria. Long waits in line were common, and he hoped to propose some improvements to residence management, preferably ones with no major investments or disbursements involved.
Location:
Canada
Industry:
Eating and drinking places
Size:
Small
Other setting(s):
1999
Teaching note
-
Reference no. 8B00D07
Subject category: Production and Operations Management
Authors: Christopher K Anderson (Ivey Business School, Western University); Stephan Vachon (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2000
Version: 2000-06-27
Length: 9 pages
Data source: Field research
View full details

About

Abstract

An assistant manager of a university student residence is aware that there are capacity and service problems in the cafeteria. Long waits in line were common, and he hoped to propose some improvements to residence management, preferably ones with no major investments or disbursements involved.

Settings

Location:
Canada
Industry:
Eating and drinking places
Size:
Small
Other setting(s):
1999

Related

Teaching note
-
Reference no. 8B00D07
Subject category: Production and Operations Management
Authors: Christopher K Anderson (Ivey Business School, Western University); Stephan Vachon (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 2000
Version: 2000-06-27
Length: 9 pages
Data source: Field research
View full details