Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 2000-07-03
Length: 15 pages
Data source: Field research
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Abstract
Canadian Medical Services was a small private company that specialized in delivering health services on contract to corporations. The newly appointed manager of employee health services was hired with a mandate of generating significant revenue growth while dealing with ongoing service issues, and expanding capacity without increasing overhead. After one month, his boss has asked for his ideas to meet his mandate. He realized he must be prepared to present justifiable recommendations.
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Abstract
Canadian Medical Services was a small private company that specialized in delivering health services on contract to corporations. The newly appointed manager of employee health services was hired with a mandate of generating significant revenue growth while dealing with ongoing service issues, and expanding capacity without increasing overhead. After one month, his boss has asked for his ideas to meet his mandate. He realized he must be prepared to present justifiable recommendations.