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Case
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Reference no. ETH9
Published by: Stanford Business School
Originally published in: 2010
Version: 15 June 2010
Length: 8 pages
Data source: Field research

Abstract

Dystonia is a disease that most of the Marvis family suffered from. Not only this, but mother Stephanie Marvis also was a single mother working hard to finance her four person family. Stephanie and her son David especially had symptoms of dystonia, which forced Stephanie to frequently take her son to the hospital. After much research, Stephanie found the Stanford Hospital's Dr Fields, who helped implant a device that would halt some of the dystonia symptoms. When the device breaks, David suffers for many months because Stephanie doesn't feel it is necessary to go to the Stanford Hospital. However, when they finally reach the hospital, Stephanie becomes very combative of her situation, defending her choice to not uproot David earlier. The doctors and hospital staff must determine how to communicate with her, while arguing amongst themselves about the appropriate way to address the situation.
Location:
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Other setting(s):
2010

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Abstract

Dystonia is a disease that most of the Marvis family suffered from. Not only this, but mother Stephanie Marvis also was a single mother working hard to finance her four person family. Stephanie and her son David especially had symptoms of dystonia, which forced Stephanie to frequently take her son to the hospital. After much research, Stephanie found the Stanford Hospital's Dr Fields, who helped implant a device that would halt some of the dystonia symptoms. When the device breaks, David suffers for many months because Stephanie doesn't feel it is necessary to go to the Stanford Hospital. However, when they finally reach the hospital, Stephanie becomes very combative of her situation, defending her choice to not uproot David earlier. The doctors and hospital staff must determine how to communicate with her, while arguing amongst themselves about the appropriate way to address the situation.

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Location:
Industry:
Other setting(s):
2010

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