Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Ivey Publishing
Version: 2010-07-21
Length: 14 pages
Data source: Field research
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Abstract
The manager of customer service and operations at a branch of financial services institution is considering his options following the third cash shortage, totalling almost $5,000, within a two-month period. His career and anticipated promotion depended on effectively handling this situation.
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Abstract
The manager of customer service and operations at a branch of financial services institution is considering his options following the third cash shortage, totalling almost $5,000, within a two-month period. His career and anticipated promotion depended on effectively handling this situation.