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Reference no. 9A99C025
Published by: Ivey Publishing
Originally published in: 1999
Version: 2010-07-21
Length: 14 pages
Data source: Field research

Abstract

The manager of customer service and operations at a branch of financial services institution is considering his options following the third cash shortage, totalling almost $5,000, within a two-month period. His career and anticipated promotion depended on effectively handling this situation.
Location:
Industry:
Size:
Large
Other setting(s):
1998

About

Abstract

The manager of customer service and operations at a branch of financial services institution is considering his options following the third cash shortage, totalling almost $5,000, within a two-month period. His career and anticipated promotion depended on effectively handling this situation.

Settings

Location:
Industry:
Size:
Large
Other setting(s):
1998

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