Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 1999-08-17
Length: 6 pages
Data source: Generalised experience
Abstract
The manager of the West Coast Division plant of The Universal Pulp and Paper Co Ltd had just been informed that the head office had received several complaints from customers concerning product quality and late deliveries. He had two weeks to determine the cause of these problems and decide what to do.
Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 1999-11-29
Length: 5 pages
Data source: Generalised experience
About
Abstract
The manager of the West Coast Division plant of The Universal Pulp and Paper Co Ltd had just been informed that the head office had received several complaints from customers concerning product quality and late deliveries. He had two weeks to determine the cause of these problems and decide what to do.
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Subject category:
Production and Operations Management
Published by:
Ivey Publishing
Version: 1999-11-29
Length: 5 pages
Data source: Generalised experience