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Abstract

The president and owner of a small sandal factory decided to implement TQC in his company factory. This case outlines the steps he followed, the problems he encountered and the measures he took to correct them as he introduced his employees to TQC. This case is intended to be used in conjunction with Sandalias Finas de Cuernavaca, SA: Total Quality Management (A), case ''9A95C018''. There is a Spanish version available ''9A95CS19''.
Location:
Mexico
Industry:
Leather and leather products
Size:
Medium
Teaching note
-
Reference no. 8A95C18
Subject category: Human Resource Management / Organisational Behaviour
Authors: Harry Lane (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1997
Version: 1998-12-14
Length: 7 pages
View full details
Case
-
Reference no. 9A95C018
Subject category: Human Resource Management / Organisational Behaviour
Authors: Harry Lane (D'Amore-McKim School of Business, Northeastern University); John W Kamauff (Ivey Business School, Western University); David Ager (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1995
Version: 2002-08-03
Length: 19 pages
Topics: International business; Organizational change; Quality control; Management systems
View full details
Case
-
Reference no. 9A95CS19
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Harry Lane (Ivey Business School, Western University); John W Kamauff (Ivey Business School, Western University); David Ager (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1995
Version: 2002-10-11
Length: 12 pages
Data source: Published sources
Topics: International business; Organizational change; Quality control; Management systems
View full details

About

Abstract

The president and owner of a small sandal factory decided to implement TQC in his company factory. This case outlines the steps he followed, the problems he encountered and the measures he took to correct them as he introduced his employees to TQC. This case is intended to be used in conjunction with Sandalias Finas de Cuernavaca, SA: Total Quality Management (A), case ''9A95C018''. There is a Spanish version available ''9A95CS19''.

Settings

Location:
Mexico
Industry:
Leather and leather products
Size:
Medium

Related

Teaching note
-
Reference no. 8A95C18
Subject category: Human Resource Management / Organisational Behaviour
Authors: Harry Lane (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1997
Version: 1998-12-14
Length: 7 pages
View full details
Case
-
Reference no. 9A95C018
Subject category: Human Resource Management / Organisational Behaviour
Authors: Harry Lane (D'Amore-McKim School of Business, Northeastern University); John W Kamauff (Ivey Business School, Western University); David Ager (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1995
Version: 2002-08-03
Length: 19 pages
Topics: International business; Organizational change; Quality control; Management systems
View full details
Case
-
Reference no. 9A95CS19
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Harry Lane (Ivey Business School, Western University); John W Kamauff (Ivey Business School, Western University); David Ager (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1995
Version: 2002-10-11
Length: 12 pages
Data source: Published sources
Topics: International business; Organizational change; Quality control; Management systems
View full details