Baking up a Plan: Improving the Vineyard Hotel Bakery

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Case

Reference no. 618-0027-1

Subject category: Production and Operations Management

Authors: Fatima Hamdulay (University of Cape Town - Graduate School of Business); Robert Kellas (University of Cape Town - Graduate School of Business)

Published by: Graduate School of Business, The University of Cape Town

Published in: 2018

Length: 19 pages

Data source: Field research

Topics: Operational improvement; Root cause analysis; Planning methodology; Implementation strategy

Share a link: https://casecent.re/p/152151

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Abstract

This is part of a case series. The case follows the challenges the newly appointed executive chef of the Vineyard Hotel faces in the bakery - mainly unreliable service and product delivery. There is also conflict between the chef and the bakers, with some intimation at frustration with the current organisational culture. It goes on to look at the complexity of the bakery and the current operating problems and how to solve these.

Location:

South Africa

Industry:

Hospitality

Other setting(s):

2014