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This chapter is excerpted from Practical Performance Improvement: How to Be an Exceptional People Manager. Anyone who is responsible for the supervision and performance of a team in an organization will appreciate the practical management strategies outlined in this book. In a refreshing, humorous, and engaging approach, it aims to reduce the stress associated with the leadership of a team of people and improve the likelihood that things get done right, the first time. Written by Rod Matthews, the Australian facilitator and presenter often referred to as 'the best trainer in Australia,' it provides great insight and practical exercises on how to be an exceptional manager and team leader. In a step-by-step approach, it will help you be better at coaching and developing team members, setting direction for your team, and enhancing performance and engagement. A must read for all first-time managers/team leaders who want to get the best out of their team.