AMP of Canada (A) - The Case Centre

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Case

Reference no. 9A99E030

Subject category: Knowledge, Information and Communication Systems Management

Authors: EF Peter Newson (Ivey Business School, Western University); Stephane Marchak (Ivey Business School, Western University)

Published by: Ivey Publishing

Originally published in: 1999

Version: 1999-12-10

Length: 15 pages

Data source: Field research

Topics: Management information systems; Managing implementation; Computer system implementation; Project management

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Abstract

The controller of AMP of Canada learned that her existing transactional processing system was not year 2000 compliant. She must choose between three alternatives: upgrading the existing transactional processing system, implementing a customized software package that many AMP companies already used, or implementing SAP. She knew that Canadian management preferred to implement the very popular SAP system, but her information systems manager did not think that users were ready for SAP and preferred an option involving the existing system. The controller wondered which solution to choose and how to persuade Canadian management, the Canadian information systems department, and headquarters management to support this decision.

Location:

Canada

Industry:

Electric and electronic equipment supplies

Size:

Large

Other setting(s):

1997